What currency are the prices do I see in the site?
All prices are in USD.

How much is shipping?
FREE shipping to the U.S. and ALL orders over $100! Shipping for international orders below $100 is $3.99.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can.

Please allow 3-5 days production time for your order to ship out to the U.S, and 8-12 days for international orders outside the U.S. (not including processing time, which takes around 48 hours)

Tracking numbers will be updated when your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at lunaandsolinfo@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee if the product is defective or damaged! You have 30 days to send it back to us for a full refund, if your heart is not fully in love with it. You must ship it back at your own expense, and once we have received the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.
Note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
Of course you can, no worries! You must cancel your order before it ships, so please reach out to us at lunaandsolinfo@gmail.com for a status update on your order. If the item is already shipped, please use our easy return system to get a full refund :)

I have entered an incorrect address what do I do now?
It happens! If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at lunaandsolinfo@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. Please note, no refund can be given after the 24 hours of incorrect submission as we fulfill and print shipping labels for our orders within this window.


I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to lunaandsolinfo@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.